Free shipping on 2 or more t-shirtsmainland Portugal
Adamastor

Adamastor Clothing

FAQ

Everything people usually ask us about orders, payment, shipping, returns and caring for your pieces. If your question isn't here, send us a message.

Orders

How do I order?
Pick the piece, colour and size and tap “Order”, or add several pieces to the cart. We open a chat with us on Instagram with the message already copied: paste it, send it and we confirm everything with you. No account needed.
Can I order several pieces at once?
Yes. Add them to the cart and tap “Order everything”. The message lists every piece, colour, size, quantity and the total.
Can I change or cancel my order?
As long as it hasn't gone into production, yes: message us and we'll change what you need. Once it's made we can't change it, but you still have 14 days to return it after it arrives.
Do pieces sell out?
No. Every piece is made to order, so every colour and size on the page is always available.
My band isn't here. Can you make it?
Send us the suggestion by message. We're always designing new pieces and the most requested bands go first.

Payment

How do I pay?
MB Way (Portugal), Revolut, bank transfer or PayPal. We send you the details when we confirm the order by message.
When do I pay?
Once we've confirmed the order with you, in full. The piece only goes into production when payment arrives, since it's made just for you. We let you know as soon as we receive it.
Do you offer cash on delivery?
No. Since every piece is made to order, payment always comes before production.

Production and shipping

How long does delivery take?
Every piece is made after payment. Count on 4 to 8 working days in mainland Portugal and 6 to 12 across Europe, production included.
Do you work weekends?
No. Production and shipping run Monday to Friday, except public holidays. An order paid on Friday afternoon or over the weekend goes into production the following Monday. Weekend messages may also take a little longer to answer.
How much is shipping?
Mainland Portugal €3–5 depending on the service, free from two t-shirts in the same order. Spain from €6 and the rest of Europe around €10; we confirm the exact amount before you pay.
Where do you ship?
All of Portugal including the islands, Spain and the rest of Europe. Outside Europe, ask us.
How do I track my order?
We send you the tracking code by message as soon as it ships.
Can I send it as a gift to another address?
Yes. Give us their address and the parcel goes straight to them, with no prices or invoice inside.
My order hasn't arrived. What now?
If tracking stalls or the parcel is late, message us and we'll sort it out with the carrier. Please double-check your address before paying: if a parcel comes back because of a wrong address, resending it is on you.

Exchanges, returns and warranty

Can I exchange the size?
Yes, within 14 days of delivery, as long as the piece is unworn and unwashed. Return postage is on you and we ship the new piece at our cost.
Can I return it for a refund?
Yes. You have 14 days from delivery to return it, no reason needed. The piece must be unworn and unwashed, and return postage is on you. We refund to the same payment method within 14 days of receiving it.
How do I exchange or return?
Message us with what you'd like to exchange or return and we'll give you the address. Send it with tracking and keep the receipt until it's sorted.
What if it arrives faulty?
If the print or the garment has a manufacturing defect, we replace it or refund you, postage on us. Send us a photo by message.

Sizes, pieces and care

How do I pick my size?
Every piece has a table with chest width and length, measured laid flat. Measure a t-shirt of yours that fits well and compare. Regular unisex fit; if you're between sizes and like it looser, size up.
Which sizes do you have?
S to XXL. If you need another size, ask: since we make to order, it can often be arranged.
What are the pieces made of?
T-shirts and longsleeves are cotton. Zip hoodies are 290–300 g/m² cotton and polyester with a kangaroo pocket.
How is it printed? Will it last?
We print in DTF: the design is printed on a film and heat-pressed onto the garment. Bright colours, soft hand, and it lasts many washes if you follow the care below.
How should I wash it?
Wash inside out at 30 °C, no bleach or fabric softener. Don't iron over the print and skip the tumble dryer.
Are the colours the same as in the pictures?
The pictures are renders of the final piece. Shades can vary a little from screen to screen; if you're unsure about a colour, ask us for a photo.

Contact

How do I reach you?
By message on Instagram at @adamastorclothing, or on our Facebook page, Adamastor Clothing. On working days we usually reply the same day.

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